Customer Support Agent (Dutch speaking)
TicketSwap · Amsterdam · Parttime
Salaris: €15,75 gross per hour (+8% holiday allowance)
Parttime · Amsterdam · 24 to 32 hours a week TicketSwap helps more than 18 million users in 42 countries buy and sell tickets safely. The Customer Support team is the front line of the platform and is looking for a part-time, Dutch-speaking colleague who enjoys helping fans. You answer questions by chat, email and phone and stay calm when the events world is at its busiest. What you will do Helping fans with questions about buying and selling tickets via chat, email and phone Fixing sellers' mistakes and finding ways to prevent them Managing conversations in Intercom Spotting recurring issues and sharing insights with the wider CX team Working towards targets for customer satisfaction and productivity Supporting the team on peak days such as King's Day and Easter What you bring Native-level Dutch and fluent English, other languages are a plus Some experience in an office or customer support role A calm, clear and friendly way of communicating, also under pressure Availability for 24 to 32 hours a week, including one evening shift and one weekend shift (10:00 to 18:00) every week You live in or near Amsterdam Experience with Intercom or similar tools is a plus, as is an interest in live events, music, sport or culture What TicketSwap offers A job at a mission-driven company built by fans, for fans An office in Amsterdam, with hybrid working possible A supportive, international team A 0-hour contract for seven months with the option to extend €15,75 gross per hour plus 8% holiday allowance and 9,6% holiday pay You can apply using the button below.